1. Subscription Cancellation
Users may cancel their paid subscription at any time via the Billing & Plans section of their account dashboard. Upon cancellation:
- Your premium storage capacity and features remain fully active until the end of your current paid billing period.
- No further automatic renewals or deductions will be initiated.
- At the expiration of the paid term, your account gracefully transitions to our Free Tier (subject to available free storage limits).
2. Refund Eligibility Guidelines
We provide transparent refund terms in accordance with Indian consumer protection standards:
- Annual Subscriptions (14-Day Window): If you purchase an annual subscription and submit a refund request to billing@memomes.space within 14 calendar days of the initial charge, we will issue a 100% full refund.
- Monthly Subscriptions: Monthly subscriptions are charged on a periodic cycle and are non-refundable once the billing cycle begins. However, you can cancel at any time to prevent charges for the subsequent month.
- Duplicate or Erroneous Charges: In the rare event of technical duplicate billing or incorrect plan charges, we will immediately refund 100% of the duplicate amount upon verification.
3. Non-Refundable Circumstances
Refunds will not be issued in the following instances:
- Accounts suspended or terminated due to gross violations of Indian law, including hosting Child Sexual Abuse Material (CSAM), malware distribution, or violent extremism under the Information Technology Act, 2000.
- Requests submitted beyond the 14-day eligibility window.
- Third-party gateway transaction convenience fees or international exchange conversion markups applied by your personal issuing bank.
4. Refund Processing Timelines & Modes
All refunds are processed in Indian Rupees (INR ₹) strictly back to the original source account (UPI ID, Debit/Credit Card, or Net Banking account):
- UPI Transactions: 2 to 4 business days.
- Net Banking & Debit/Credit Cards: 5 to 7 business days, depending on your bank's clearing cycle.
5. How to Request a Refund
To request a refund, email billing@memomes.space with:
- Registered MEMOMES CLOUD email address
- Payment Order ID / Transaction Reference Number
- Date of payment and plan name
- Brief reason for the refund request (to help us improve our services)
6. Contact for Billing Disputes
Billing & Accounts Department
Sathus Technology Pvt. Ltd.
Plot No. 8/47, Sri Ambal Nagar Annexe, Ponni Amman Kovil St, Kedar Hospital Opp Road, Kovur, Chennai, Tamil Nadu 600128, India
Direct Email: billing@memomes.space